Customer care
Frequently asked questions
Answers about products, ordering, delivery, payment, and privacy with cash on delivery across Pakistan.
How do I find a product?
Use the categories and subcategories in the shop, or search by product name and description.
Are prices and stock current?
The catalog reads current inventory. Price and availability are checked again before an order is placed.
How do I pay?
Launch orders use cash on delivery. The amount confirmed on the order is due when it is delivered.
How do coupon codes work?
Coupon rules are checked in the shopping bag and again during checkout.
Will I need an account?
Yes. Create an account or sign in before you can place a cash-on-delivery order.
How do I change or cancel an order?
Contact customer care as soon as possible with your order details.